[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — easyday card

Address:

New Rajinder Nagar, New Delhi 60, New Delhi, Delhi, 110060

To
Manager
Customer care
Easy day
Future retail

Dear sir/ madam,

I am staying at new rajinder nagar, new delhi 110060 and near by we have easy day store at double story, new rajinder nagar.

Your store manager was telling about many features of your easyday membership card costing 999 in which he said we will get rice, flour, spices and sahmpoo.

Now when i went there i was forced to take one brand of 5kg pack, unknown spices that too on mrp, and 2 brand of shampoo and no flour.

When i objected to this wrong information while selling the card he said these things are optional if i don't want i can leave it and he refused to listen to our complaint and took his cell phone and told his cashier to cancel our card.

I was not expecting this rude behaviour from this big brand.

1. Your sales people force customer to buy membership
2. They tell many false promises
3. When customer comes for redemption then they are forced to buy limited items that too of some other brand.

Why we were not given full information about 1000 rs membership card in advance and when customer asks for answer you cancel the membership with the threatening that all purchases discounts offered made through this card would be deducted first and then the balance payment would be made.

I demand immediate reply and action taken against your staff and if you are supporting this then it is your policy to cheat and make customers by giving them wrong information.

My membership no is[protected]

I will wait for 24 hours after that i will file complaint with goi consumer department and with delhi government shop and establishment dept.

Manish bhatia
New rajinder nagar
New delhi 110060

Enclosed the copy of bill on which it is written that my membership is cancelled.
Card copy

Cc. 1. Jai gopal
Advocate,
Supreme court of india
2. https://www.consumercomplaints.in