[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — false promotional offers !! fraud

Address:

XION mall, Hinjewadi pune., Pune, Maharashtra

Mail has been shootout already to available email addresses in my reach with bill snapshot:
Note: Copy pasting the mail context.

Issue occurred at store: Big bazaar, XION mall

I am writing the ANOTHER bad experience with big bazaar.

This made me to really doubt whether it was system issue or you guys are doing intentionally.

This is not expected from brand like @BIZ BAZAAR despite knowing you guys have tough competitors in market like reliance fresh, DMART, who are doing extremely good and not leaving any stone unturned to raise the name and fame of the company.

Last week or two we did shopping from biz bazaar as always we do on weekends. Issue happened as there was promotional offer in Cashback in future pay wallet on HEAD&SHOULDER, which will cost only 65/- And rest will get back in future pay wallet.

So we bought two bottles of head and shoulder shampoo, which was of +400/- each but on promotional offer to future pay users it was for 65₹ only and rest paid amount will credit back into future pay wallet.

But day back, we received only 170 only, which was not the third half of cashback.

So Yesterday[protected] i visited the biz bazaar store physically and briefed my issue to store manager or so...

I have been informed this was mistakenly offered at 65₹ but actual it meant to be of 225₹ etc. WOW SURPRISED!!
Not sure why always i come across this UNINTENTIONAL THINGS (as per big bazaar) :(

More to interest, the same offer was still there and upon highlighting- they removed finally. Not sure how many customers have been cheated already within these two weeks.

So in nutshell they have genuinely accepted their fault only and apologies, which I really appreciate.
But apologies only wouldn’t make customer happy or satisfied, i want my money back, fortunately !!

Waiting for the resolution and response.

Onward, seriously i need to keep track of every penny spent on future pay offers to co-relate if received cashback is full...