[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — fraud by bb

Address:New Delhi, Delhi, 110091

I was asked by the counter sales boy to re-charge my value profit card on 23.09.18 for which I paid Rs.10, 000 through my SBI Credit Card for which I have the receipt. While we shopped again in November we were told that there is no balance in card no.[protected], not in our name and wrongly charged through payment made through my SBI card. I inquired morning of 8th Nov. at BB store Metro station Mayur Vihar Phase 1 Extn. counter sales. I was told that balance of worth 9000 has been transferred from the above card to some new value card in the name of Ashish Jain. I told the counter to block that card and they said they cannot do it without the card. I wonder how transfer from the card that I had could be made by BB without the card as we always had that in our possession. As while recharging the counter boys take the card away to recharge we as customer are never sure that the card we are getting back was the card we gave for recharging. We do not remember our original card no. but the fact is an amount of Rs.10 k have been paid by me and are being used by some other customer in connivance with BB staff at Vasant Kunt as the balance transfer took place there on 29th October. May I request you to sort it out before I make complaints in media, FIR with the police, etc.
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Dec 11, 2018
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Satish,

In order to raise your concern with the team, I would require your contact number.

Kindly provide the same at [protected]@futuregroup.in

Future Group
Nov 09, 2018
Updated by Satish1956
My contact number is [protected]
Complaint comments 


They have charged me 5% GST after netting off discount from MRP. According to me this is wrong. Please help.

After asking the same, the guy at billing counter said with audacity that you can go to consumer court and fight against Brand Factory.

I think Brand Factory is cheating by overcharging.

# GST charged by Brand Factory

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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