[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — fraud by bb

Address:	New Delhi, Delhi, 110091
Website:	BB

I was asked by the counter sales boy to re-charge my value profit card on 23.09.18 for which I paid Rs.10, 000 through my SBI Credit Card for which I have the receipt. While we shopped again in November we were told that there is no balance in card no.[protected], not in our name and wrongly charged through payment made through my SBI card. I inquired morning of 8th Nov. at BB store Metro station Mayur Vihar Phase 1 Extn. counter sales. I was told that balance of worth 9000 has been transferred from the above card to some new value card in the name of Ashish Jain. I told the counter to block that card and they said they cannot do it without the card. I wonder how transfer from the card that I had could be made by BB without the card as we always had that in our possession. As while recharging the counter boys take the card away to recharge we as customer are never sure that the card we are getting back was the card we gave for recharging. We do not remember our original card no. but the fact is an amount of Rs.10 k have been paid by me and are being used by some other customer in connivance with BB staff at Vasant Kunt as the balance transfer took place there on 29th October. May I request you to sort it out before I make complaints in media, FIR with the police, etc.