[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — future pay refund

Address:

001, Taj Residency,Eshwar Nagar, Manipal, Udupi, Karnataka, 576104

The app and the customer service attached to it is absolutely terrible and are of no use whatsoever. I bought items for rs 2500 from udupi bb today and tries to credit my fp account. It showed failed thrice and then finally i paid and exited. Suddenly, all the failed became success and my account got debited 4100 rs which got transferred to my fp app and now they refuse to refund or transfer that money back to my account even though it was clearly a mistake from the apps side. If they keep working like this, they will lose a customer
Never going to a bb again. As a student, how the company and their customer representatives behaved was extremely demeaning and disappointing. Expected much better from such a so called 'experienced' company.