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[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — future pay wallet not credited

Hi,

I had renewed my easyday card on 23rd march 2019 and paid 100rs. 500 rs have got nilgris products and for another 500 was suppossed to get 100rs in wallet every month for next 5 months. Till today i havent got anything and the customer care of future pay are clueless. Store also people are clueless.

I havent called customer care n number of times and no solution till now.

Have raised a query in their portal as well. But no response.

They are cheating the customers and customer support are of no use. Either their line is busy or waiting is more than 1/2 hr. When at last you get through, they just keep directing to easyday/future pay toll free numbers. Till now they havent registred a complaint even though requsted repeatedly.

I want to escalate this and please look into this.
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Complaint marked as Resolved Jun 13, 2019

Complaint Status


[May 10, 2019] Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response May 10, 2019 Dear Customer,

Please share your Future Pay Wallet registered contact number and bill copy at [protected]@futuregroup.in so that I can forward this to the concerned team.

Regards,
Priya
Future Group
Updated by Var21 May 13, 2019 Hi,

Have sent the mobile number details. Why a bill copy is needed?
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
    2879
    Pending
    76
    Resolved
    1582
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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