Big Bazaar / Futurebazaar / Future Retail / Hometown — lack of support staff

 
1 Review
Pondy Bazar T nagar Chennai, Chennai, Tamilnadu, India
 Sujata Jai on Nov 15, 2019
4th time unlucky
1st visit to pondy bazar chennai outlet less billing counters so had to make noise and get a counter opened and then fight for change
2nd 3 rd visits less billing counters so had to leave the trolley and buy else where
Today same story
Between 4.30 pm and 5pm visited pondy bazar outlet bought 2 soaps beetroot sugar and waited endlessly at cash counter as only 2 billing counters were open
All had 3 customers i was the 4th
Due to your various cash back and priority card schemes lot of time was being taken.
The lines began to swell.
No extra counter was opened.
I asked one o[censored] r staff standing near the juice counter he cooly said he doesn't work there and joking with sales girls how he fooled me
Ditto u r customer help desk
Since i asked in english why more counters r not opened for billing
He joked with his companion in tamil that if people want to buy
They should learn to stand in line.
Needless to say i didn't purchase anything.
Walked down to more and got my things unless than 10 minutes
I fervently hope that your pondy bazar loses maximum customers.
Your staff should know that customer is the most important cog in the retail chain.
I have visited the shop at 10.45 first time
2.10 second time 3.30 the third time and 4.45 pm today.
Always only 2 billing counters r open
I assure you there is not going to be a fourth time.

Complaint Status


[Nov 16, 2019] Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Updated by Sujata Jai, Nov 15, 2019
I am not expecting any response
And will definitely share this experience with friends family and all social media platforms.
That is the only thing which common people can do
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    Customer satisfaction rating
    38%
    Complaints
    2460
    Pending
    756
    Resolved
    745
    phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    location
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    Big Bazaar / Futurebazaar / Future Retail / Hometown - lack of support staff