Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — non delivery after charging full amount

rachnaS

from Noida, Uttar Pradesh

May 16, 2018

Address: New Delhi, Delhi, 110091

The fridge was purchased on the condition that will be delivered the next day. 3 staff members including a senior member called ashish at the dlf mall noida branch assured the delivery will happen before 2 pm.

Today at 1.30 pm, i have made more than 10 calls to big bazaar no one seem to be taking responsibility. Shakamber, the supposed store manager of noida centre had the most callous attitude as if nothing had happened. He said i have passed your number to someone senior, he will call. Upon asking the status of the delivery, he had the standard answer of - i will call you in 5 mins.
Upon saying - you had said the same thing half an hr ago, he said, the delivery truck may have broken down. I lost it at that point, but the guy seem to be unfazed.

Big bazaar showed no delay in charging the entire amount in one go before delivering the product and after taking all the money they are now not one bit interested in delivery of the product, harassing the customer and the customer is there with no product. Seriously, these guys are a big no for buying big products, they cannot be trusted at all.

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Jun 16, 2018

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Ms. Rachna,

We are extremely sorry for the inconvenience caused to you as the refrigerator is not delivered on time.

Request you to share your contact number at [protected]@futuregroup.in so that I can take it up with our team.

Regards,
Priya
Future Group

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Comments

rachnaS

from Noida, Uttar Pradesh

May 16, 2018

after numerous calls with your representative, warehouse representative and even the truck drivers and delivery boys through out the day, the delivery was made at 7.45 PM against the promised before 2PM time.
I had to leave my office, travel for 45 mins in the traffic to take the delivery post which I headed back to office.

I had spoken about exchanging the old fridge. The same person Ashish at your Ezone counter at DLF Mall Noida centre had committed that the vendor will next day take the fridge by 10 AM . NOTHING HAPPEN AS NO ONE CAME. The old fridge is still lying with me.

The harassment faced because of your irresponsible employees from entry to manager level has to be duly compensated. There were medicines that got wasted because of this behaviour, a situation which I am sure you cannot fathom.

What should I write to you about- delay in delivery, the time and money loss that I faced, mental agony and frustration I went through! and above all- what will Big Bazaar do about it? Do you have customer -centric polices or are you going to compensate for the damage.I guess none!

So, its only fair for harnessed customers like us, who TRUST and make full payments and are then CHEATED upon take to open forums like this. Because I am sure, you will not do anything. So the only decision is TO NOT DEAL WITH BIG BAZAAR and share the experience with everyone.

dd1287

from Mumbai, Maharashtra

May 21, 2018

Have been receiving 2-3 promotional SMS from Big Bazaar on a daily basis.

Have tried sending the 'DEALZ NO' SMS to 575758 and got a response as 'DEALZ is an invalid keyword's

STOP THESE IRRITATING SMS ASAP.

Mob no[protected]