Big Bazaar / Futurebazaar / Future Retail / Hometown — Not received Refund

Address:

Bigbazar, Nucleus Mall, Ranchi.

I returned two items which I ordered from bigbazar on 4th November 2021 and I was supposed to receive the refund amount of Rs. 77 and Rs. 169 from bigbazar future pay retail in 4-5 business days. I didn't receive any message or notification regarding my return and refund. Only in the app it was marked that my refund has been initiated on 7th November 2021 but I haven't received the refund yet. The refund amount was of Rs. 246. It's been more than 15 days now. I've done complaint regarding this issue in bigbazar many times they said that there might be some problem with the bank. I then contacted my bank regarding this but there's no problem from the banks side. Please look into the matter and provide me with a resolution.