[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — not returning entire money from my future pay card

Address:

Mumbai City, Maharashtra

Dear sir, i had purchased future group membership ie fbb card number is [protected], when i was residing in faridabad, and was using it regularly. During the tenure i got my card topped up with inr 10000, on which i was told that i will get 12000 in return whenever i do purchase in future group outlets. I got transfered to ambala, since there was no close bigbazar near my residence i started using easy day club services, and fbb card not getting used. Now i had shifted to nainital and last month i visited haldwani, big bazaar which is the nearest big bazaar outlet keeping in mind that i will be able to use my fbb card, issued by future group. I did purchased my house hold items and when it came to payment i resented my card the redeem. I was told that my card is expired and i cannot use the same. To which i requested them to renew m card, on which they said it cannot be renewed. I checked for my balance in my card and was told that i have 8295/ as balance. On which i asked them to return my money back. I was told that i will be refunded for 6295/ only and 2000 which was offered to you will not be given back to you and you have to come physically with documents, cancelled cheques and card, that they will process my case. I told them its difficult for me to come to haldwani to get this done, cannot this be done online, in this era, when everything is digitalis ed and centralised it should have been done. I was told that they will not be able to refund my full money. I raised this issue with customer care on 12th aug and still there is no proper response from them for my refund. If benefits issued are not offered, than why dont they pay the interest on the amount which was lying in their account and why no reminder was given to customer for his renewal of product and explaining him the terms and conditions. The invoice num is [protected] dated 11/8/19. Amount of which was 3868.83/. I here by request you to please have a look and offer assistance which you feel is right from customers point of view, i am sure its not only me there are many customers like myself, who must be facing this issue. And we are having no choice rather than accepting future groups weird terms n conditions.