Big Bazaar / Futurebazaar / Future Retail / Hometown — Order #[protected] Not Delivered

Address:Rajajinagar, Bangalore

I had ordered for groceries online on May 4th and selected Big Bazaar Rajajinagar for getting the supply. The payment was made using credit card and the order was confirmed for delivery on the same day between 6 and 8 PM. I got an SMS that said my pre-paid order has been dispatched and will be delivered by Delivery Associate Maruthi ([protected]). I called the delivery boy to give direction and he said someone else will be making the delivery. The order was not delivered on May 4th.

When I logged into my account the next day morning, the order status was "out for delivery". The order was not delivered on May 5th.

Today morning (May 6th), when I checked online, the order status had changed to "delivered" so I immediately called up the toll free number (at 10:45 M). The customer support personnel however clarified that the shipment is "in transit" and that within the next 2 hours, I'll be receiving the delivery. The screenshot of delivery confirmation (incorrect status) is attached for reference.

I waited until around 3 PM, and then wrote an email to "[protected]@bigbazaar.com" asking what's causing the delay. Someone from the Rajajinagar hypermarket called me in the evening and asked if I received the supply. When I said NO, he said that he will check with the dispatch section and confirm back. Again I called back that number and he said the same thing. No luck with the delivery so far.

I'm wondering what's going on here...some of the items I have ordered are perishable and some are emergency supplies. Who should I escalate this to?

Thank you in advance with helping get this closed.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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