[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — order never delivered however charged in advance -. fraudulent activities

Order id[protected]

The order was placed on april 28, 2020 however its been a week and i have not received my order yet.

On may 04, 2020 i have received a text message at 1.24 pm that my order has been delivered. I have not received any call from delivery person nor did we receive any deliver and the payment was already made in advance.

I have tried calling your customer care number couple of times the executive there just keeps informing that there is a technical problem and the order will be delivered in 24 hrs however it does not happen.

When i send an email to the care team without resolving the issue they send an email that the complaint has been resolved without even contacting me.

I am yet receive the order or redund for the order
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May 6, 2020
Complaint marked as Resolved 
After escalating the matters to higher authorities and posting the matter on Facebook I was finally able to receive my order on May 06, 2020
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information