Big Bazaar / FutureBazaar / Future Retail / HomeTown

Big Bazaar / Futurebazaar / Future Retail / Hometown — order number [protected]

vice2019

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand, 834004

Bought bed in the last month of october which was assembled on 3rd november but few parts were found damaged and not fit for use. Thus the assembly was considered unsatisfactory and i put my comments on the assembly log book. Your person took pictures of the same. I was informed that damaged parts will be replaced. I have been following with no response including visiting your store. I would like to return the bed and i want refund failing which planning to go to the consumer court.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Customer,

I am sorry for your unpleasant experience with us.

Please share your Contact Number and Store/Order Details at [protected]@futuregroup.in so that I can escalate this to our team.

Regards,
Priya
Future Group

Dec 10, 2019

Updated by vice2019 my problem is not yet resolved. nobody has contacted me. its extremely disappointing. the email id as mentioned by you [protected]@futuregroup.in does not work. i want to return the item and want refund. at present, i am making a request but as a customer i do know my rights. kindly resolve.