| Address: | Kolkata, West Bengal |
Dated 07.06.2018, was my first day in easyway club store opened at 234/3a, ajc bose road, kolkata. (A unit of future retail ltd., fmc fortuna).
Firstly the below average billing clerks wasted one hour to bill my products.
I took membership after payment of rs.999/- and placed order for home delivery, as being member, was the mandatory requirement for home delivery service. Inspite of paying my bill amount and membership amount, the items which were promised to be delivered within 20 minutes did not reach me even after 15 hours. I had to make alternate arrangement of important grocery items which i had picked up from the store as the stock was low in my house.
It is important to mention here that the distance between my house and the store is hardly ten minutes, which the store boys could not walk till the next morning when i myself had to visit the store and collect the items personally.
When i reached the store, the items i had purchase along with other items were lying unattended and in pathetic state.
The invoice generated for the membership payment did not carry any contact no., nor did the envelop which was handed over to me. When i called on the toll free no., the boy attending the call brushed it as a normal incident, as if it was something very common to provide poor services.
It is my earnest request that business groups should not be allowed to carry on business unless they fulfil the basic requirements of address and contact details duly printed on their invoice or any other document which they generate to be handed over to the customer.
I further request that the business concerns should hire appropriate and meritorious staff to handle their operations. I hereby request for fixation of cost on the group concern to be passed on to the billing clerks for their poor performance and pathetic billing service and hopeless home delivery service as i had to personally go to the store to collect my items.
Sunita
Kolkata
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