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[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Product not delivered but amount charged. No refund yet

I got pathetic service from big bazar Amritsar.
I order online home delivery on 2/may/21. Order no.[protected] .Order was placed for 03/05/21 at first slot.
I hadn’t received any call or msg or mail regarding this. And my order was canceled with reason I did pick call. Where as I has not received single call from team. Height of lie. Next I called customer service and they said order is showing as delivered. Also in app updated as delivered. But i never received it. After long discussion they said, amount would be refund after 7 working day. But now a month a gone. I hadn’t received money or call or any email for same. I’m highly disappointed by service.
[protected]
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May 18, 2021
Complaint marked as Resolved 
My complaint is marked as resolve but I had not received any refund yet ! What is going on here ? Neither they pic calls. Not refund ? Pathetic service.
May 18, 2021

Complaint Status

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    Customer Care Service
    Customer satisfaction rating
    57%
    Complaints
    3049
    Pending
    61
    Resolved
    1601
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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