Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund for failed delivery

My delivery(04.08.2021) got failed & i was assured refund via sms(screen shot attached),
But it's been days still didn't receive any refund...so let me know what's the cause of delay.
Order id:[protected]
I also complained via toll free no but still no action taken this is just becoming so much disgusting
Complaints ref.BB[protected]
Whenever i call they just say: u will get ur refund in 24hrs but that 24 hrs is taking a month.
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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