[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund_Reverse_POS

Address:	Darjeeling, West Bengal, 734001
Website:	Bigbazar Siliguri

Dear Sir,
On 3rd January, 2017, I visited Big Bazar at COSMOS mall, Siliguri for shopping. I had selected an item of worth Rs. 499.00. When I gave my SBI debit card to counter boy. He inserted my card in POS machine and I provided my ATM PIN as usual for two times and in each time 'DECLINED' message was shown . Finally he returned my card saying that the card is not working and you have to pay in cash. So I had to pay him in cash. After that in front of him my balance was cut two times (499.00+499.00=998.00 Rs) of POS [protected] at Big Bazar txn#[protected] and POS [protected] at Big Bazar txn#[protected]. I was very disappointed. The counter boy said that it would be refunded within 72 hrs. Unfortunately I had get one REVERSE POS PUR of Rs. 499.00 till date and other one is not yet.
Therefore, you are requested to take immediate action in this regard.
Thanking you.
With best regards,
Md. Faruk ALi
Mob. No. [protected]