[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — regarding higher price for dove soap

Address:	Khordha, Odisha
Website:	www.bigbazaar.com

As per Big Bazaar website, Dove (100 g) / Pears (125 g) / Fiama (125 g) Soaps offer price is INR 200 (Buy 4 + Get 1 Free). There is no mention about select range for this Dove soap product in the website where as select range is mentioned for other category of product like Toothpaste, Diapers, etc.

https://www.bigbazaar.com/mahabachat/offers/

In one bill, I had purchased 2 pkt of Pink Rosa Beauty Bathing Bar and in another bill, I had purchased 1 pkt of Pink Rosa Beauty Bathing Bar & 1 pkt of Cream Beauty Bathing Bar. The billing was done on 12th Aug 2017 at Bhubaneswar Kharvel Nagar-forum Mart Big bazaar. To my surprise, I was seeing that 1 pkt of Pink Rosa Beauty Bathing Bar was billed as INR 268 whereas 1 pkt of Cream Beauty Bathing Bar was billed as INR 200. As per offer described in Big bazaar website, offer price for all type of Dove (100 g) is INR 200 (buy 4 + get 1 free).

I have raised the complaint with ref no# BB[protected] but the resolution provided by store CSD team was pathetic. The person was saying the price was only for online store. But as per my knowledge, there is no option to shop online from www.bigbazaar.com site and everything needs to be purchased from physical Big Bazaar store only.

The person was also saying if I issue credit note against return of some product from my Bill, then I will also not be able to get INR 500 cashback benefit in Future Pay. But as per T&C mentioned in the below link, there is nothing mentioned like this.
https://www.bigbazaar.com/mahabachat/terms-conditions/

Can you please look into this and let me know how I will get INR 204 (INR 68 * 3 pkt) back for this as I have paid INR 68 extra for each pkt of Dove Pink Rosa Beauty Bathing Bar.