[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — regarding refund amount

Address:

Magneto Mall, Bilaspur Chhattisgarh, Bilaspur, Chhattisgarh, 495001

Dear sir,
On 28th august 2019 i purchased groceries from big bazzar store located in magneto mall, bilaspur, chhattisgarh. During purchase one of your representative told me about the ongoing offer. The offer was about profit club membership i. E on giving 10, 000, one could do shopping of about 12000, spending 1000 each month for 12 months. I availed the offer. Soon i got trasfered to ambikapur where your store is unavailaible. I requested big bazzar representative to cancel my membership as i no longer will be able to use the card. Representative asked me to bring the cancelled cheque in my name and other id proofs. On 9th september i went with all required documents and submitted. Your representative named manoj assured me that i will get the balance amount in 22 days for sure. On 21st day i. E on 30th spetember 2019 i went to know the status of my refund. I was shocked to see the irresposibility of the representative named manoj, he did not process my documents further and was still lying on his drawer. I asked the staff the reason and i asked him to connect me to the superior person over there. Even after doing the mistake, i staff didnt even felt sorry and thrown my documents on my face telling me to go where i want to complain. I felt very insulted. I carried the issue to the administrative officer over there named mr. Rajesh kumar ambastha. He listened the issue very politely and assured me that my problem will be resolved in a week and i will get the refund as soon as possible. Today another 17 days have been passed and their is no sign i can see about my refund. Please look into it and resolve my problem as soon as possible.