Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — staff rude attitude at big bazaar xion hinjewadi pune

tribhuvan2K

Address:

Bigbaazar Xion hinjewadi, Pune, Maharashtra, 411057

Hi, my wife went to purchase reversible belt on 21feb 2020. Two staff said belt is reversible. While billing asked to show/confirm it is reversible so staff asked to go to csd desk. Csd staff shown irritated attitude & called other staff. Another staff a lady started instructing it is for gents. When replied it is known, she shown irritated attitude. Seeing her attitude reaction, my wife said to leave it. Then she reshown attitude & said ok, don't purchase as she was not worried if customer is happy or not & product is sold or not.
Staff are deployed to help customers, not to show their rude attitude.

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Mar 26, 2020

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Tribhuvan,

This is not the experience we want for our customers. Request you to share your contact number and store details at [protected]@futuregroup.in so that I can escalate this to our team.

Regards,
Priya
Future Group