[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — twice deduction of amount 652.00 paid through bhim app

Address:

Bokaro, Jharkhand

Dear sir
On 22 sept 2017 i had brought some items from big bazaar, the bokaro mall, bokaro steel city, jharkhand and paid him rupees 652.00 through bhim app qr code and this transaction was successful according to bhim app but the payment counter had refused and given me time-out receipt and told to pay again then i made second transaction with same app and this transaction is successful by both end.
After the payment i told to big bazaar representative for reversal of first transaction in my bank account, they told that raise your query through email to big bazaar and bhim app.
I contact to bhim app and they respond via email, that both two transaction was successful and credited to their bank through axis upi and their virtual payment address is fbb. [protected]@axisbank after that i had contact to big bazaar via email with all recipt and evidences also talked to toll free number they had given me three complaint number but not credited amount to my bank till yet.

Bhim app two transaction details -
1st - transaction id[protected], date 22 sept 17, time 18:56:44
2nd - transaction id[protected], date 22 sept 17, time 19:00:26
Big bazaar time-out receipt details-
Axis upi
Date 22/09/2017 time 18:56:47
Client id: 95249
Batch id : 10122 roc: 124
Response timed out
Txn amount 652.00

Big bazaar successful transaction receipt details-
Axis upi
Date 22/09/2017 time 19:00:35
Client id: 95249, mid: pinelabpr0d0022
Batch id : 10123 roc: 101
Rrn[protected]
Upi sale complete
Merchant vpa fbb. [protected]@axisbank
Txn id [protected]
Txn amount 652.00
Big bazaar successful item bill details-
Ch no: 320441 manisha kumari
Till no. 3 cashmemo no 0135868, tr: 74757
St: 2529, 22/09/2017, time: 19:01

So, kindly try your best effort for reversal of money.
Yours
Sandeep kumar