[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — wilfully billing displayed free items

Address:Thiruvananthapuram, Kerala

Dear sir,

Reference is made to my purchase at big bazar pazhavangadi, trivandrum dated 03 nov 2017 and retail invoice no. 0061938 and tr:99271.

I would like to raise my complaint of wilfully billing both "free items under get one free tag" together. This is the second of such instance in the recent past. I bought a nail polish bottle costing rs. 65 and the free nail polish bottle was picked after confirmation from the sales guy present over there. Upon billing, i reconfirmed the same regarding free nail polish and the counter guy replied that the offer is being given. But, this is not the case with what transpired in the actual bill.

Kindly reply me after going through necessary documents or else i will be forced to escalate this further up to seek regressal of my grievance.

Thanking you,
Binu
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Dec 13, 2017
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Oct 30, 2017
Pruthvi.GC's response
In online ezone store if i enter the voucher number its saying as not a valid no...
Verified Support
Nov 06, 2017
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Binu,

Sorry for the experience you had at our store. Request you to write to us at [protected]@futuregroup.in with your contact number so that I can take this up with our team.

Regards
Priya
Future Group
Complaint comments 

Comments

Hai, myself Pruthvi. I am having bigbazar gift vouchers worth rs 4000 & want to redeem by buying sandwich maker from morphy richards. I am not getting the product from stores as well as from ezone online shopping.
If i ask in store to get the product, they says it is not available at all.
Product name; morphy richards sm3006.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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