[Resolved] Big Bazaar Koryo — non stick tawa

 
1 Review
 Rajesh Susania on Jan 18, 2019
We purchased a non stick tawa from big bazaar matunga. They offered a 1 year warranty. The non stick coating quality is of very poor. It comes out iimmediately. We returned the tawa, they did not replace though they should have replaced the same. They issued a receipt saying that they would give a replacement within a week. We gave the tawa on dec 12 2018. Till this day they are not giving the replacement nor do they refund the money. They promote their bad quality we repeatedly visit for the replacement but asked to wait for a few more days. They promote the non stick tawa giving verbal assurances of immediate replacement. We consumers are being cheated.
We request a refund for the full amount as the quality of the product and service is very bad. Please assist.
Complaint marked as Resolved Feb 18, 2019

Complaint Status


[Jan 18, 2019] Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response, Jan 18, 2019
Dear Mr. Rajesh,

Sincere apologies for the experience you had with the product purchase from our store. Request you to share your contact number at priya@futuregroup.in so that I can take this up with the concerned team.

Regards,
Priya
Future Group
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    Customer satisfaction rating
    35%
    Complaints
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    phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 80 4330 4000
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    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    Big Bazaar Koryo - non stick tawa