Big Bazaar — Wastage of my exchange voucher due to big bazaar carelessness

Address:711101

I have been misguided by big bazaar staffs.on 18 th March, in exchange of old clothes I got one weight measurement coupon .I asked them how to use that coupon they told me that I can purchase uptil April in exchange.But they didn't clarified that within 26 th March I have to collect another coupon from big bazaar by showing weight measurement coupon, and as I have exchanged old clothes for the first time, the whole process is new to me.now when I went to big bazaar to buy, they told me that they can't help me.I have a 3000Rs. wt. measurement coupon which is of no use due to big bazaar staffs carelessness.
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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