Big Rock — website builder tool : a fake tool

Since the day i had brought website builder it was a nightmare, again and again i had raised the issue to support, but no correspondence from there side. I was told after 5 days of regular calling by the support center person to "go to web designer and solve the query, we are helpless to do anything". It means they are make wrong claim of to design your own website. And was even told to cancel order, my query was that when i am adding a horizontal layout it is visible as the disruptive layout additions. If they are selling a website builder tool and suggesting me to appoint a web designer then they are making wrong claims and misguided marketing.