BigBasket.com Complaints & Reviews

The Big basket ran an promotional campaign for milk subscription and to recharge their Big basket wallet. Relying upon this promotion offer, I recharged Big Basket wallet by Rs.2000/- and when attempted to avail the offer of milk subscription, the offer was denied.
Further Big basket is expensive as they charge service charges and it never shown on the price of the product. It is hidden charges and no transparency. So in totality including the service charges the products are expensive than Amazon or Jio Mart. if they collect everything from us what is profit margin is all about.
On being complained in twitter also they never attempted to RESOLVE YOUR complaints. Shameless ###.
It is the most unethical and fraudalent company where i was cheated of Rs.2000/ by recharging their wallet. They are not transparent and CUSTOMER centric. i too have provided by mobile.no.[protected] but no response.

I placed the order on July 8 2022. and the order is to be delivered on July 9 2022. but as of July 11 the order is not delivered but the app show the order is completed and when I tried to complain it they didn't response to the mail or call..

My order number is EXN-[protected][protected]. I did not receive jackfruit in my order but was billed for it (prepaid). The delivery agent said I would get the refund amount in my wallet but I did not get it. I am unable to reach the customer service on the big basket app. Please send me the refund.

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
This was my contact number [protected] help me. Please try my job. I was best my 100%

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
This was my contact number [protected] help me

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job

Reference no 7592f454b75ebb31f00

Multiple payment received for order[protected] and refund promised to reach my bank within 24 hours as intimated by bigbasket vide sms on 2nd july, 22.
The amount is not yet credited to my MASTERCARD account.

I also face payment problems eachtime I buy things from the store unlike in Geomart or amazon where it is quite smooth and hasselfree.
Niranjan Nanda, Cuttack, Odisha

I received bad quality fruits
I need refund
Proof join in photos

Hi sir my name is pradeep no information how was detected my big basket account what is the problem can solve the problem and activate my account I'm send the problem in mail no body activate my account what was the reason nit responding. Activate my account As early as possible

I had ordered pidilite strain off remover which I have received with leakage.

While checkout it is asking to fund bbwallet which shows as -33 rs.
How it has become negative when I ordered once only and paid the said amount completely via UPI.
It is not alowing to order without paying 33 rupees to the bbwallet
This is complete fraud.

In website, they mentioned as on orders over Rs.1299, they will send free products. I placed order of Rs.1392, but not provided any free gifts.

My order no. NJMKDO[protected]

I sent few emails and call customer support team but they don't have answers and saying they will provide a callback.

I placed an order: NJMHDO[protected] on 19th June, delivery date shown as next day i.e., 20th. But till 21st not delivered and status updated as Order Complete. I searched for local big basket contact number and called and he said, we have some issues and money will be refunded. I used big basket wallet as my payment method and till today money was not refunded and no further update was provided to me via sms/mail.

Today I contacted bigbasket support team and they are saying they don't know anything and said they will arrange a callback.

When I ordered parwal from bb basket. Its cost was 31 after that I retured that parwals as they were not fresh. After that thry credited only 24 rupees and didn't gave 7 rupees for the reason of variable Weight which wasn't correct. Then I used that money in buying something. After that they debited 11 rupees without any perfect/correct reason. And When I am going to order something it is showing to pay 11 rupees along with the product price. I live in vasai

On 13th June I placed an order of Rs1759 to Jugipara lane, Chinsurah. Order id-NJMKLO[protected]. The delivery date was showing was 16th June. On 16th June the delivery was postponed to 17th june and no luck on that day as well. On 18th June got a call from big basket executive that due to some technical issues they wont be able to process the order so I must go ahead and cancel the order which I did on that day itself. I was assured...

This happened multiple times, many time we got spoiled breads and other food items and today got spoiled eggs.
When we boiled its colour changed to PINK.
When I complain this to Big basket they say will refund the money. What will happen if they refund the money .
Will that solve my kids health?

I have placed an order on 8th June 2022 and the expected delivery will be on 9th June but it postponed to 10th, 12th, 13th and 14th of June.

Today s 16th June still my order was not Delivered and they have Updated the status as Complete in app.
when i call to customer service they are not giving proper response and simply saying "You will get a call back in 15 minutes" but i didn't get any call till now.

my Order no : NJMKDFO[protected]

BB Complaint Ticket No:[protected]

Q1. Ordered Mango 2Kg, received in 2 packets ; returned one packet (poor Quality), total amount deducted for 2kg = 192.72/-; but refund is just 88 rs ?? Please correctly refund half price of selling price 96.4 Rs.

Q2 Fruits and Veggies items are always BILLED overweight..
Never recd these as ordered quantity .
Also now sending fruits/veggies in loose bags many items mixed in one sack loose..no weighing labels etc .. quantity remains doubtful..

Refer :
Order No: EXN-[protected][protected]
Mango 2.kg rs 176.0 Quantity change 2.19kg rs192.72

I had ordered vegetables in big basket on 11June2022 and payment also done.. The amount got deducted from my account also. It was supposed to delivered on 12june morning slot. Till now no body did. I reported this issue through customer care service on 12 June itself.. No one responded till now. I tried calling also.. No one responded... Pls help me. .

A worst behaviour irrespect with cee
Bangalore ittamadu 5k store