[Resolved]  Bigbasket.com — delivery message received for a prepaid order when it was not delivered

Address:

Mumbai City, Maharashtra, 400092

I have to highlight a fraud which was done in my account. I had done pre payment for my big basket order amounting to 5377 rs on and it was due for delivery on 23.01.2019 between 8 to 10.30 pm but i did not receive delivery. I called big basket around 10.30 pm but there phone lines were not working. O i complained on their chat service.

Around 11:52 pm on the same night, i received a delivery confirmation message stating products delivered at 11:52 pm.
Next day i complained to them - they apologized and told me they will deliver all my products but at diff intervals... So on 24th morning & evening they delivered.
They missed on 1 product and gave me that product on 25th morning.

Inspite of all this, they have still not delivered my 1 product surf excel..

I want to know is there any fraud? Why did i receive delivery message when there was no delivery done and where is my product surf excel for which i have paid money???