[Resolved]  Bigbasket.com — amount was debited from my account but order was not successful

Address:Ghaziabad, Uttar Pradesh, 201014
Website:BigBasket.com

I have orders items from big basket having cumulative sum of rs. 1028 the payment channel was via airtel payments bank. The amount was debited from my account and the transaction was done successfully from airtel side too because the offer money of rs. 100 was credited to my airtel wallet but the transaction was not successful from big basket side and since after this incident i am continuously complaining to big basket customer care and every time i am getting the response that my complained is registered and the amount will be credited to my account within 8 to 9 days and yet i didn't got anything from them. I have complained 2 to 3 times but nothing.

Big basket people this kind of services you are providing to your consumers.
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Feb 24, 2019
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2019
BigBasket.com Customer Care's response
Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.
Complaint comments 

Comments

My money got debited from my paytm account and then it showed on big basket that the payment has failed even though amount of 1035 got debited from my account and the transaction was successful from my end and it still showed cash-on delivery on the app. When i complained to the customer service, they said money would be credited in my account on its in 3-5 days but it hasn’t happened yet ! I want my money back and very disappointed with the service . And help me resolve this issue because i dont know how to

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