[Resolved] Bigbasket.com — bad customer service
Kolkata, West Bengal, India
KKaren Lim on Aug 16, 2019
I had purchased products under the promo of flat 47% off on the 13 august 2019. My order no.[protected] was delivered on the 15 th of august, but 4 items were missing. On contacting the customer care no., i was told that the items are in the delivery van and will be delivered in 45 minutes. But on checking after an hour, i found the items had been marked as returned by customer. But the same customer care executive called me back and told me that she can place an order for the undelivered items even though the promo wasn’t there. She assured me that i will have to pay cod, and the difference in price will be refunded to me. I agreed and the order was delivered today, 16 august. Now when i contact customer service, they tell me that i cannot club the flat 47% off with bank offers and that’s why i cannot get the refund. I had no choice but to cancel the most recent order and suffer for no fault of mine.
Complaint marked as Resolved 2019-09-25 01:00:44
[Aug 18, 2019] BigBasket.com customer support has been notified about the posted complaint.
Verified SupportBigBasket.com Customer Care's response Aug 25, 2019
Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.
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