[Resolved] Bigbasket.com — cancellation charges

Priyadharshini Chandrasekar

from Bengaluru, Karnataka

Website:

www.bigbasket.com

I had ordered a total of 8 items in a single delivery and bb had split it in two without any confirmation. It was a prepaid order and i was not charged extra for that. But i was unavailable to take the delivery and wanted to cancel the order. They are charging me 30+30=60 for the cancellation stating that as delivery fee. If bb was not able to deliver all the items in a single slot as per the original order, why should i be paying the extra 30 during cancellation. When i contacted the customer care. Half the time i am not able to reach them. Very bad experience with customer care!!

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Aug 23, 2018

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2018

BigBasket.com Customer Care's response We are very disappointed to hear this. This is definitely not the kind of experience we would want you to have. Could you please help us with your order number? We'll do our best to help you.