Bigbasket.com — cancellation of order item

Address:Kolkata, West Bengal, 700004
Website:bigbasket.com

I have been trying to cancel a particular order dsj-bkoo[protected] since 9am today. I have spoken to 5 different customer service executives, each of them have told me it was not cancelled previously, they are cancelling now, there is a charge of rs. 30/-, and nothing has happened. The latest one doesnt know i have raised a concern previously, and i have no idea how to make this happen anymore.
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