[Resolved]  Bigbasket.com — delivery and attitude of customer care

I made an order with bigbasket, worth 800 rs the delivery slot was changed continuosuly without checking with me to 7.30 to 10.30pm.. the delivery boy never turned up when i contacted them their response was sorry our records say it is complete. When i told there was nothing delivered, their response was respective team will get back to me. It has been more than 15 days, i am still waiting for that team's call. I placed an order yesterday again the same repeats.. i dont even understand why they have customer care..they give irrelevant responses when you keep asking them they just cut the call or switch off the chat..
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Sep 28, 2018
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Jul 22, 2018
Updated by Prets
When i enquired about delay in delivery today, the initial response was we are facing traffic issue, after some time when i questioned the response is that I have not opened the door and the delivery guy was there the door step.. in 30 minutes their reasons changed.. blaming the customer.. how cheap
Jul 22, 2018
Updated by Prets
After multiple follow ups & complaints the order got delivered with an expired item, a missing item and a bread expiring tomorrow.Think I should be grateful to bigbasket that rest of the items have a couple of days for expiry.
Verified Support
Aug 26, 2018
BigBasket.com Customer Care's response
Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.
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