[Resolved]  Bigbasket.com — delivery person rude and slot changed without permission

Address:

Hyderabad, Andhra Pradesh, 500008

I am a regular customer to big basket and to my utter disappointment the delivery person was very rude and his behaviour was irrational.

I opted sodexo for my order and the delivery slot i chose was 7:30-10pm. The delivery person was on my door step at 7:25 wherein that punctuality is not required in standard delivery when they don't show this punctuality in 90mins straight delivery.

My father in law spoke to me and i conveyed i am driving and will be there in 15 minutes. Please ask the delivery guy to wait for 15 mins. As i was driving it is common sense i will not pick more calls so it is useless to call. He should have said that i have other deliveries and can't wait so please pay with cash or seek permission for change in slot. But the behaviour of the delivery person was unacceptable. He simply denied staying for 5mins also and packed bag returned and mentioned that customer will come after 30mins.

Slot was changed directly after 24 hours which is again disappointing. I have guests to serve and as per that chose to select time slot accordingly but the next slot will be of no help to me.

Now if i asked customer service help to change time stop to atleast in next morning atleast again that is of no help.

My question is if customer service is of no help to customer why customer will opt to seek help? Instead big basket a huge brand will lose valuable customers where customer dont have option to chose slots or ask for human adjustments.