Bigbasket.com — delivery service and call center service

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.bigbasket.com

My order mnoo[protected] on 5th dec

I ordered on 18:20 with service promised to deliver within 3 hours，and at 20:29 i missed one call from the call center，i thought maybe my delivery reached then i came to my gate immediately on 20:30，but no one there at my gate，and my order was canceled by bb side. I then called back，bb person online told me the delivery boy was at my gate but couldn't contact with me so they cancel my order. But it was a lie because i have gate security of my own they told me no one ever visited my house. And i didn't get any call from the delivery boy. So i told bb call center i was at my gate and the delivery person was not there. Then he told me he would reach in 5 minutes. But after 10 minutes no one reached，i then complained to your call center，they again told me my delivery would reach within 15 minutes. And i waited for 20 minutes still no one.

And then my order was replaced to deliver on 6th dec，and some good was out of stock，which made me really angry

I already stop to use bigbasket service again and don't want any order now，but i think this time the delivery person and its call center service person should be punished because they are lying to customer