[Resolved]  Bigbasket.com — discount not applied and order converted after successful payment using debit card

Address:380013

My first order placed yesterday successfully with discount voucher code applied and got sms from bank for payment transaction.

But afterwards app was showing cash as payment and when contacted support team, they are denying even when i provided transaction number.

I will now neither get discount, nor my debited money come back till 120 days.

This is purely cheating as i don't want cod as option.
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Oct 30, 2018
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2018
BigBasket.com Customer Care's response
Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.
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