Bigbasket.com — double payment through debit, card refund refused.
Mamajor Ashoka on Feb 11, 2019
Order no. #bbo[protected].
While making the payment, the amount of rs 1513.00 has been deducted twice for the same order. Following which the delivery person promised that, one of the payment would be reversed to the bank account soon. I even got a sms saying that the reversal is going to happen. But i have not got the amount in my bank account still. It has been over 10 days, and all my mails to the customer service are falling on deaf ears.
[Feb 11, 2019] BigBasket.com customer support has been notified about the posted complaint.
Verified SupportBigBasket.com Customer Care's response, Feb 12, 2019
On checking our records, we see that our team has already addressed the issue. We are really sorry for the inconvenience caused.
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