Bigbasket.com — double payment through debit, card refund refused.

 
2 Reviews
 major Ashoka on Feb 11, 2019
Order no. #bbo[protected].

While making the payment, the amount of rs 1513.00 has been deducted twice for the same order. Following which the delivery person promised that, one of the payment would be reversed to the bank account soon. I even got a sms saying that the reversal is going to happen. But i have not got the amount in my bank account still. It has been over 10 days, and all my mails to the customer service are falling on deaf ears.

Complaint Status


[Feb 11, 2019] BigBasket.com customer support has been notified about the posted complaint.
Verified Support
BigBasket.com Customer Care's response, Feb 12, 2019
On checking our records, we see that our team has already addressed the issue. We are really sorry for the inconvenience caused.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I placed an order on 27th January location karapakkam nadu street, delivery time slot was 5pm to 7:30pm but I got the product at around 10pm for that I didn't get 10% money back on my entire bill amount as well as product quality is very cheap...
They started money making instead of customer satisfaction as well as doing cheating..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    19%
    Complaints
    549
    Pending
    0
    Resolved
    99
    location
    No. 7, Service Road, Bangalore, Karnataka, India - 560071
    Bigbasket.com - double payment through debit, card refund refused.