Bigbasket.com — extremely poor service in daily milk supply

I have made several time responded on chat of bb daily regarding delivery of less number of milk pouches than the subscription made. We are not free to make complaint every now and then.
Despite my repeated complaints there is no action and less number of pouches are delivered and we have to write and wait for refund.
If you wouldn't improve your service then big basket will get bad name soon.
Therefore, act now.
Thanks,
Dr sk nema
A201, sukun res1, chandkheda
Ahmedabad