[Resolved] Bigbasket.com — gift cards not received after multiple follow ups

rakhondeshyam

from Delhi, Delhi

Address:

411041

There was an campaign on bigbasket.com to apply citibank credit card and get 2000/- after spending 3000/- in 30 days. I have applied credit card and spent more than 3000/- with in 30 days. But i have not received gift card of 2000/- after too many and many follow ups. Every time executives responds with assurance of gift cards. Finally i received email saying that my transactions are not eligible for gift card. Big basket trying to fool the customers. I am attaching few snapshots of offer, chat with customer care and transactions.

Please do the needful and save future victims from getting fool.

+9 photos

Was this information helpful?

No (0)

Yes (0)

Mar 25, 2019

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

BigBasket.com Customer Care's response We tried reaching you but there was no response. We request you to please share an alternate number and convenient time

Feb 20, 2019

Updated by rakhondeshyam Please call me on [protected] between 10:00 am to 6:00 pm. You may need to re-try If I do not pick up the phone.

Verified Support

Feb 21, 2019

BigBasket.com Customer Care's response As discussed, we have shared the Gift card details.