[Resolved]  Bigbasket.com — Non refund of cancelled order

Address:

700012

I have placed an order and paid by card on 14.02.2017 which I have cancelled on the same day and requested refund in my bank account. Bigbasket has replied to refund by 7-8days.today being the 8th day, I check my account and seeing no refund, asked them to refund.first they lied they paid on 14/02/2017, then they lied it will take 3-4more days to settle.again they lied they paid 15/02/2017.even after several requests they are not providing me neft number/bank name/IFS code.only giving me a inane ARN number and reference number through which it is unable to trace.with their replies it was clearly understood that they have not processed anything. I just want my hard earned money back.as per my knowledge RBI doesn't have any guidelines to delay any online transactions. If they had processed really, it would have credited to my account by now or they could have provided me the neft numbers/IFS code/bank name. They are not providing anything what I asked for.RBI doesn't hold transactions to settle down which are already made.i am being harassed by them. Now I want my money with interest from them.