[Resolved]  Bigbasket.com — Not refunding my money in my bank account

I had ordered a few items which were to be delivered on 24th may 2020 and for that reason i had to add money to my bb wallet (Which is mandatory in order to make payment for the transaction) for rs 360. They cancelled my order a day before the delivery date without my knowledge or passing any information. On checking the app waiting for the delivery on the delivery dat i got to know that my order was cancelled and amount was credited back to the bb wallet. I was very disappointed but due to the pandemic situation i understood the situation (Though they could have informed me about the same, which didn’t happen). After that again overlooking the past experience, with some trust and hope, i again ordered a few things for which i was made to do add money of rs 3500 in my bb wallet, which accumulated rs 3860 now in my bb wallet. Again without my knowledge and information they cancelled my order which was to be delivered on 14th june and refunded the amount in again my bb wallet. I got to know this on 13th june 2020 this time, as i was keeping a check on the app due to the last incident. Again i placed the order for the delivery to be done on 15th june. Again they cancelled on 16th june 2020. They have a tendency to inform when an order is placed as a confirmation message, but don’t message at all, when they cancel it themselves, making things very inconvenient especially during this pandemic situation. Money is stuck (Rs 3860), didn’t brought things from out as kept waiting for the order. I informed this all to 9 executives of big basket and each one promised to escalate and give a call back. They first told me that the request was already initiated and that money will reflect on my bank account in 7-9 days. On 23rd june 2020 on the 10th day when i contacted them, they told me that the request was not even initiated. I am feeling helpless and cheated. They are not returning my money back. Please help me in this.

Thanks & regards,
Snehal fulmali