Address: | Bangalore, Karnataka, 560095 | Website: | www.bigbasket.com |
I had ordered vegetables on sunday morning for delivery on monday morning slot 7-9:30 am. I missed two calls in the morning on monday and as i called back on that number i had been told that i will be receiving call back which didnt happen. After sometime i received a mail for order reschedulled for monday evening time.
I was in meeting in my office and i received again calls from that number. I couldnt receive and they sent me mail about cancelling my order!!
Without taking my consent first they rescheduled and then cancelled that too when i have paid the whole amount in advance!! What a worst customer experience and bad client approach.
I wonder how you people are going to survive in todays service centric competition.
I wish you will sensitize your employees how to improve clientlle experience rather than detoriating it. I am going to uninstall your app and will not use it ever again. Its height of nonsense and pathetic experience from you guys.
Order no - #ebro[protected] Was this information helpful? |
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