[Resolved]  Bigbasket.com — order cancelled without taking my consent

Address:Bangalore, Karnataka, 560095
Website:www.bigbasket.com

I had ordered vegetables on sunday morning for delivery on monday morning slot 7-9:30 am. I missed two calls in the morning on monday and as i called back on that number i had been told that i will be receiving call back which didnt happen. After sometime i received a mail for order reschedulled for monday evening time.

I was in meeting in my office and i received again calls from that number. I couldnt receive and they sent me mail about cancelling my order!!

Without taking my consent first they rescheduled and then cancelled that too when i have paid the whole amount in advance!! What a worst customer experience and bad client approach.

I wonder how you people are going to survive in todays service centric competition.

I wish you will sensitize your employees how to improve clientlle experience rather than detoriating it. I am going to uninstall your app and will not use it ever again. Its height of nonsense and pathetic experience from you guys.

Order no - #ebro[protected]
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Jul 5, 2018
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2018
BigBasket.com Customer Care's response
As discussed, hope the issue is resolved. We will have the feedback shared with our team.
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