Bigbasket.com — Refund not given!

Address:

Bengaluru

I placed my order on big basket on 29th april using their app, but immediately after some time, i cancelled my order due to some of the items not present, in this case, my wallet amount rs. 827/- got deducted but to date, it hasn't been credited to my account. I put up an email on the mail id [protected]@bigbasket.com on the same day (29th april) but haven't got any replies from them. I called them twice to get my refund but every time they gave some of the other reasons. The pathetic thing about bigbasket is they don't have a toll free no., also no resolution being provided after calling them so many times.

My order id: mgufo[protected]

I have attached a few screenshots for the reference and expect a refund soon.