Bigbasket.com — rotten product/return/wrong product/expiry product

Address:

Hyderabad

Swati ajmani
Attachments
23:52 (3 minutes ago)
To bbplus, customerservice

Hello guys,

Being the regular user of bigbasket i would like to bring your attention that i have been trying to reach your executive for many reason, but no one is available in in "ask me" chat option. Luck by chance if somebody connects they drop a message disappear quickly.

1. I wanted to return few products, which fall under 2 day return policy, but slot was never available since i received the product.

Why i wanted to return?
A. It came in bad condition,
B. It was rotten, smelly

Product - tomatoes, muskmelon, green chillies

2. I wanted to raise a ticket about missing product, i again tried reaching, but no response

From my last order one product is missing - grapes

3. Expiry/wrong quality product, i was shocked to see fungus in my food, the time i am cooking it.

Chidhva /poha - i saw 2-3 pods of black fungus with insects roaming in my poha..

4. Last i wanted to return one product which i added twice in my list
Product which i wanted to return - macroni

5. I have placed new order as well, after seeing chidhva in this fungus condition, i want you to cancel chidhva from my present order right away.

I want you to take action right away, i have tried reaching you guys many times, i understand you have deliveries, but you can't deliver wrong/smelly/rotten/fungus food to your customer.

I have attached images for your reference.

Kindly do the needful as soon as possible.

Note : you can check my order no., present old and chat in the attachments, contact details

Thanks,
Swati ajmani.