[Resolved]  Bigbasket.com — service issue

Address:Pune, Maharashtra, 411047

I have given order of 1430 rs products price 2days before. On delivery date it suppose to deliver in a selected slot 7-9:30am. Although on delivery date i received message it will be delayed and delivered by 10:20am. Later i got phone and they cancelled due to inconvenience issue. And they transfered money to bigbasket wallet instead my source account. And later when i had word with customer service they said it can't transfer to source account. If you want it will take 7-10 days to transfer in original source. I have bought any product as i ordered from bigbasket believing and they have not shown loyalty. I asked theme deliver the product next day early morning slot but they declined. And suggested slot when i am not available.
Very very bad experience ever i had, not wanted to use bigbasket anymore if such service.
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Oct 7, 2018
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2018
BigBasket.com Customer Care's response
Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.
Complaint comments 

Comments

They are good in quality. I like them very much. I recommend them all over the places.

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    BigBasket.com Address
    No. 7, Service Road, Bangalore, Karnataka, India - 560071
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