[Resolved]  Bigbasket.com — Stealing money from me

Address:Mumbai

I had purchased a bigbasket membership. I still do not get any slots and i have to pay for shipping. I had placed an order on 22 june, 2020. They did not deliver all the items and refunded rs.86 to my bigbasket wallet against the items that were not delivered. After that day, i kept trying to purchase items but their slots are always full. Once, i almost finished completing the order and was on the payment page and received a message saying the slots are full. I again placed an order on 03 august, 2020. The delivery date was displayed as the next day. The delivery executive called me at 12 noon and said the order will be delivered by 1.in the evening, i spoke to their customer support executive who confirmed it will be delivered by end of the day. However, i did not receive anything. On 05 august, i had to call on their support number four times to cancel the order. The first executive hung up on me. On each call, i was put on hold for a long time and had to share all my details again. I requested them to refund the entire amount to the original source of payment. The executive kanchan said it will reflect in my bank account in 7 days but it has still been credited to my big basket wallet. This is pointless as i cannot order anything on their app or website. The slots are always full and the products are always out of stock.
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Aug 6, 2021
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2020
BigBasket.com Customer Care's response
We are very disappointed to hear this. This is definitely not the kind of experience we would want you to have. Could you please help us with your order number? We'll do our best to help you.
Verified Support
Aug 09, 2020
BigBasket.com Customer Care's response
We tried reaching you, but there was no response. On checking our records, we see that our team has processed refund to source account and it will be reflecting in source account with in 7-9 working days. For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@bigbasket.com on all days between 7am to 10pm.
Complaint comments 

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MMO[protected]. Refund my money to my bank account or I will take this to court.

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