Bigbasket.com — unnecessary cancellations at location

This is with regard to the most recent order placed. Issue with delivery agents cancelling orders. 1) order reached at 15:06 for 12-2 pm slot, i did not complain. The agent called when i was in the washroom, there were 4 calls from 15:06 to 15:10 and i even picked up the last call but he disconnected. The last call rang for 8 secs. I immediately ran out to the gate and saw that he has already cancelled the order in 4 mins.. Seriously? While he has other orders and he was still standing there. That's really frustrating service. First of all it is prepaid, contactless, he could have just left it at the security desk. Shouldnt there be a min time that your agents have to wait before cancelling orders? Especially when they are still in the location? I have saved the call history in case you want to see what i am talking about. We cannot be waiting the entire time for a call from your agents. Till 2 pm i sat near the phone and waited for the call but nothing came for which we don't complain.. Sorry to say, you will lose more customers with this kind of services. This was my last order with big basket.. Really disappointed.