Bigbasket.com — Worst customer service | |||||
I ordered some items on tuesday night to take advantage of the icici card offer they were running. The order did not accept the card and removed discount and confirmed the order with higher amount of 1539 instead of 1139 as cod. This happened twice. Tried to connect to the customer service and got a recorded voice saying the do not work in the night. Did not even receive the confirmation of order. Morning of wednesday, i cancelled the orders and send a mail to customer service for the same. They apologized and asked to resubmit the order with same code but the system did not take it - they kept telling me samething 6 times and then someone again told me that i cannot submit it on wednesday. The whole point i needed their attention to! Everytime a new person responds to the mail and no one has a clue to what is happening. My ticket number is [protected]. Was this information helpful? | |||||
|
BigBasket.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
The customer service is so bad that what is accepted in 2 mails is said to be miscommunication. Big basket does not care about the customer at all.
Reply
Poonam Gajanan's reply, Sep 20, 2016
true
Bad service at Big Basket
Big basket does not care for customers
Arrogant customer service
BB Customer care is worthless.
As a customer I feel cheated everytime and have to critically review my order after every purchase
As a customer I feel cheated everytime and have to critically review my order after every purchase
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
33%
Complaints
1196
Pending
99
Resolved
354
No. 7, Service Road, Bangalore, Karnataka, India - 560071
View all BigBasket.com contact information