BigRock India — Very poor service

I have been using BigRock's services for a while now. i have two domains and hosting services with you guys. Everything was fine until now as I was not using services (Read Mails) very frequently. For the past two months I started using and picture became clear to me. My Email Services stopped working for third time in past one month. Nobody from your team provide a permanent solution or tell about the problem clearly. Everytime I have to explain my problem to some new guy, even for the same ticket. There is no clear point of contact and your team takes days to solve a small problem.