BigRock India — Very poor service

I have been using BigRock's services for a while now. i have two domains and hosting services with you guys. Everything was fine until now as I was not using services (Read Mails) very frequently. For the past two months I started using and picture became clear to me. My Email Services stopped working for third time in past one month. Nobody from your team provide a permanent solution or tell about the problem clearly. Everytime I have to explain my problem to some new guy, even for the same ticket. There is no clear point of contact and your team takes days to solve a small problem.
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    BigRock India
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    BigRock India Phone
    +91 22 3079 7982
    +91 82 4661 4011
    +91 22 6720 9001
    BigRock India Address
    ACME IT Park, Old Nagardas Road, Directiplex, Andheri East, Mumbai, Maharashtra, India - 400069
    View all BigRock India contact information