Bikanervala / Bikano — delay of food getting served.

Address:

TDI mall, Kundli, Sonipat, Haryana, 131028

I ordered a plate of chole bhature at 1:02 pm which was not a take away order, at your franchise store at tdi mall kundli sonipat.
The order was not prepared till 1:45 pm which is a very poor customer service from this franchise store.
However, when i requested for a refund they bought me the dish to which i declined and they refunded the amount.
Such poor service was not expected from bikanerwala whereby i had to wait more than 40 mins for such a dish.