Bikanervala / Bikano — Long hair found inside the gulab jamun

Address:

Bikanerwala sahibabad opposite Vaishali metro station, Ghaziabad 201010

I purchased gulab jamun and other sweets from the outlet of bikanerwala sahibabad ghaziabad opposite Vaishali metro station during the eve of raksha bandhan. When my 3 old year son ate the price of gulabjamun then suddenly my wife saw that hair was inside the gulab jamun which was inside the gulab jamun and two edges of hair were seeing outside. When we plucked that hair we were very much shocked after seeing a long size hair. After that we made a complaint to the bikanerwala outlet along with other higher officials of the company but nobody took any coercive action against our complaint. After a lot of excercise we got the no of director of bikanerwala named as Manish Agarwal then we also informed him but same as perviously he also took no action by simply saying that he has informed his staff to take the matter but he didn't even bother to take the feedback. Now he is not picking up the phone and not reading the messages. Just because of customers they have become a brand and after becoming a brand they are treating us like insects. When I said to their legal team that I'll file a complaint in consumer forum then upon that they said we will clearly deny that this gulabjamun is not belong to us as it in box not in sealed packed container. Upon this i said what you will say upon your box on the above bikanerwala is mentioned them they said we will say that perhaps you have managed that box. See the cleverness of the legal team of brands. They are not thinking about even small kids life. This happened with my kid so what is surety that next time it will not be happened with other kids whose mom or dad is part of bikanerwala. Upon this they said they will see that as I don't have to bother about this. I was very much surprised after seeing this kind of behaviour and attitude of the staff of Bikanerwala. On you tube the owner of bikanerwala says that customers satisfaction is our first priority and their successors and staff are misbehaving with their customers. Now i have been compelled by the legal team, other staff and director of the Bikanerwala to take the shelter of the concerned court in order to take the justice and compensation amount which they have given me in shape of mentally harassment and agony. I can't tolerate this because it happened with my little son aged about 3 years only. My name is Pranay Dubey and my contact no is [protected].