We had placed 2 orders online on 1st August 2022 of sweet box along with almonds on the occasion of Raksha Bandhan for 2 addresses to be delivered in Mumbai. At the time of ordering this your website clearly mentions delivery in 5-7 days.
1st order was promptly delivered within timelines. Thank you.
2nd order ID 1727046 was ordered and dispatched on 01st August with tracking reference # [protected] via Xpressbees Courier Company. This order reached the Courier Company on 06th August at the destination i.e. Mumbai and reflected as pending delivery.
We made numerous phone calls, emails and even Facebook Messengers to this courier customer service asking for status and delivery details. Phone line for customer services would just disconnect after pressing the correct options. We learnt that the courier company returned the item back to Bikanervala on 11th August. All our efforts to contact the courier company were just futile.
12th August courier company replied stating “the said shipment is under cancellation process as we have received notification to return the shipment from the client i.e. Bikanervala”. We yet followed up with them as there was not even a single contact made with the recipient i.e. my brother about this shipment carrying Raksha Bandhan sweets.
The purpose of sending Raksha Bandhan sweets was defeated.
The courier company Bikanervala has chosen to send sweets is totally incompetent and should be changed and better courier services should be used.
Furthermore, Bikanervala has failed to inform us and apologise for the inability to fulfil the order and provide a refund for something ordered 21 days ago. We have made numerous attempts to call Bikanervala as well with no luck.
It is a shame that we as customers have to follow up. This is something Bikanervala should have reached out to us with an apology and a refund.
Just for your information, we organised another box of sweets using Amazon.com services and it was delivered in 3 days to my brother.
We would like to ask for a refund and compensation for the mental agony, stress and time spent.
I am looking forward to hearing with a complaint reference, acknowledgement and a resolution.
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